FAQ
Questions from leasing offices
What does the property pay?
Under the opt-in model, there is no separate vendor bill. Residents who want the service pay $35 a month through rent. If we agree on a property share, the office keeps that percentage and remits the rest. The share we use as a starting point is 10%. Community-wide service is a separate quote.
How does billing work?
The resident signs a one-page opt-in addendum. The office adds $35 to the ledger, the same way it bills pet rent or a parking fee. On the 1st we send the active roster. The property remits by the 10th. A resident can cancel with 30 days’ written notice to the office, ending at the next month-end. New residents can opt in any time. Billing is not prorated for the holiday nights built into the price.
What do residents do?
Monday through Friday, set tied bags outside the door between 6:00 PM–8:00 PM. Porters collect from 8:00 PM–10:00 PM and take the bags to the property compactor or dumpster. Bags left out before the window, or still out after pickup, go back inside.
What are the bag rules?
Tied, leak-proof bags, kitchen size (13 gallon) up to 30 gallon, 25 pounds max, up to 2 bags a night (4 the night after a holiday). Place them at the door, not on stairs or walkways. No loose trash, no open boxes, no leaking bags. Flatten and tie cardboard into a small bundle of up to 2 boxes, or take it to the compactor. We do not take furniture, mattresses, electronics, paint, chemicals, batteries, needles or medical waste, construction debris, hot ashes, or unbagged pet waste.
What if a pickup is missed?
If the bag was out by the end of the set-out window and was not collected, tell the leasing office by 10:00 AM the next day (or use the missed-pickup form on this site). If it was our miss, we come back the same day. If the bag went out late, it waits for the next service night.
Will trash at the door cause pests or odor?
Bags are out only during the set-out window and are collected the same night, so nothing is left overnight on a normal route. Bags have to be tied and leak-proof. A rule break gets a door notice and a photo for the office. Porters carry absorbent and a broom for drips they cause.
How much work is this for my staff?
The office adds the rent line and sends one monthly remittance from the roster we provide. We handle questions about the pickup itself. Lease enforcement, including any fee your community already uses for rule breaks, stays with the property.
Can we try it first?
Yes. The offer includes a free 30-day trial on the buildings you choose. We provide flyers and a simple opt-in addendum. At day 30 you continue, expand, or stop.
Which nights do you run?
Monday through Friday, including Friday night, so weekend-start trash can go out before the weekend. We do not run Saturday or Sunday. Listed holidays are off, with notice ahead of time, and the next service night allows up to 4 bags. Severe storms, lightning, or a tropical-storm warning can delay a route up to two hours or cancel it. Residents are told by 7 PM, and the next night is a double-bag night.
Do porters go inside apartments?
No. Porters pick up only what is set outside the door and take it to the property compactor or dumpster. Ask us for a certificate of insurance when we prepare a proposal. Coverage is whatever the certificate says. This website does not state a policy limit until the owner adds it.
Where do you serve?
We are set up for Valdosta, Lowndes County, Hahira, and Remerton, Georgia. If your community is nearby and not on that list, ask anyway and we will tell you honestly whether we can reach it on a weeknight route.